Rootd support
How can we help?
Rootd is a meal-planning and prep service operated by PINGIT LLC. Tell us what happened and we’ll help you get back to dinner.
Contact support
Email us from the address connected to your Rootd account. Include the device you use and a short description of the problem. Never send your password, a one-time sign-in code, or payment-card details.
Email support@rootdapp.comSign-in help
Tell us whether you use email, Google, Apple, or an anonymous trial account. If a sign-in link or provider window failed, include the time it happened and the exact message shown. We will never ask for your password or authentication code.
Trial and meal-plan help
Rootd’s 14-day no-card trial begins only after your first usable meal plan is successfully saved. If a plan, shopping list, or prep guide does not load, contact us with the time and message shown so we can inspect the failure and help you recover.
Google Play purchases and restore
In the app, use Restore Purchases while signed in to the Rootd account that should receive access. Google Play manages Android payments, cancellations, and payment methods. Rootd receives purchase and entitlement status, not your full card number.
Manage Google Play subscriptionsReport unsafe or inappropriate content
Recipes and plans may use automated processing. Stop and use your own judgment if guidance appears unsafe, conflicts with an allergy, or is otherwise inappropriate. Email us with the recipe or plan name and a description of the issue so we can review it promptly. Do not include sensitive health information you do not want us to receive.
Privacy and account requests
You can ask about your data or request account deletion by email. Our policies explain what we collect, what is deleted, and the limited records we may retain for billing or legal obligations.